Correctness of shipment, complaint, return and replacement of goods

The seller undertakes to deliver a product that is technically correct, has a correct shelf life, is packed in the original packaging and corresponds to the type and description of the product stated on rainbow-stars.net

The image illustrating the product on the website does not have to correspond to the actual appearance of the product, especially for products whose name on the website states “various colors”, “various flavors”, “various sizes”, “various shapes”, etc., and the customer cannot return such products on this basis. We reserve the right to errors of description, photos, prices and number of items due to automatic entry of items into the system, as well as automatic order confirmation. In the event of an error, the statement of our operator is applicable.

Ordered products are packaged in such a way that they are not damaged during normal handling.

During delivery, please check the delivered goods and report about any damage to the person who delivered the goods. If external damage is visible on the delivered goods, the buyer has the right to refuse to take over the ordered goods. Please compare the delivered products (type and quantity of delivered products) with the invoice and if something is missing or the wrong product is delivered, inform the person who delivered it on the spot. The recipient and the deliverer on the spot will make a report and confirm the defects with their signatures. Please note that checking the correctness of the shipment is the responsibility of the buyer and that we are not obliged to consider subsequent complaints in terms of quantity and type of delivered goods and visible defects.

Rainbow Stars d.o.o. will, as soon as possible, with the first possible delivery, deliver at its own expense items that are found to be missing in the shipment in the above manner or have been delivered in a defective condition, or will grant the buyer a refund, according to the buyer’s choice.

The buyer has the right to return the goods in case the product has a material or qualitative defect that could not be noticed during the handover of the goods. In that case, please report such a product to us in order to arrange a return and replacement of such product or a refund.

If you received a product that you did not order or you received a product with a defect or have any complaint, in accordance with the Consumer Protection Act, please notify us by e-mail: info@rainbow-stars.net

After the customer reports the defects of the product, Rainbow Stars will ensure the collection of the goods as soon as possible, through the delivery company of the authorized companies HR Pošta or GLS. Shipping costs for such a refund will be fully borne by Rainbow Stars, after which they will send the customer a replacement product with the first possible delivery or grant a refund, according to the customer’s choice, free of charge.

If the buyer wants to replace a correct and unused product that does not suit him (e.g. due to size, etc.), such a product can be returned to the seller within 14 days of receipt of the product in possession. If you wish to return or replace a correct product, please notify us via the e-mail address: info@rainbow-stars.net to arrange a return and replacement of such product or refund. Upon receipt of the correct product in the original packaging, Rainbow Stars will send a replacement item of the customer’s choice with the first possible delivery.

The costs of one return and shipping of replacement products are borne by Rainbow Stars d. o. o. and the direct costs of any subsequent returns are borne by the customer. The buyer may be charged for any difference in the price of a replacement item, depending on the specific situation.

Procedure in case of unilateral termination of the contract

You can cancel your order, in accordance with Article 72 of the Consumer Protection Act (OG 41/2014), without compensation and without giving a reason within 14 days of receiving the product in possession. In that case, we will take the product back (in accordance with the provisions of Articles 74-77 of the Consumer Protection Act) or replace it. We will pick up the goods ourselves through the delivery of the authorized companies HR Pošta or GLS. The costs of one return and shipping of replacement products are borne by Rainbow Stars d. o. o. and the direct costs of any subsequent returns are borne by the customer.

If you want to unilaterally terminate the contract and return one or more products, please contact us at the e-mail address: info@rainbow-stars.net or fill out and send a Statement on unilateral termination of the Contract in electronic form (click on the link to download the form) where we will send you a confirmation of receipt of the notice of unilateral termination of the contract, without delay, by e-mail. Our operators will contact you as soon as possible if you have chosen the option of replacing goods for other items or if you only want to partially cancel your order.

If you unilaterally terminate this Contract, we will refund the money we received from you, including delivery costs, without delay, and no later than 14 days from the date of receipt of your decision to unilaterally terminate the contract with prior takeover of the returned goods. The refund will be made in the same way as you made the payment. In the event that you agree to another method of refund of the amount paid, you will not incur any costs in relation to the refund.

Please note the possibility of liability for impaired value of goods resulting from the handling of goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.